Hi Guyz...
To my Surprise, Today I received 550/- in my Citi Bank Account. Small story behind this.
On Dec 28th, 2010, I and Chandu were discussing something. It was about some message received from PVR stating that "Use this Coupon code in internet Booking to get extra movie ticket". "How about using it today?". After the discussion, we decided to go for a movie on that evening. "Band Baja Bharat" was the Talk of the Town. So there was a 7.05 p.m show in a PVR theater. Immediately I opened the browser on Chandu's Desktop. Opened PVR site. Went to Payment page. After payment, we didn't get any confirmation screen or any ticket information on mobile. Then I checked my Citi Bank account. The money was debited from the account.
But I was confident that the money will bounce back to the account just like when there is a bad transaction during train ticket booking. So we thought that we can't afford for another bad transaction because as it was month ending, already the residual money in our bank accounts was tending to Zero. But we were stubborn to see the movie. Hurried up to the theater as there wasn't much time for the movie to begin. But when we went to the theater's Kiosk, he said that "We don't accept that Coupon code over the counter. It is for Online Booking." "Shit"
All that Chase was for nothing. We didn't want to spend 300 bucks for each ticket. The DVD will be released in a week or two. However, we went to McDonalds for some snacks and then back to home. All the time, I was confident that my money will be back in my account in a day or two.
Even after 2 days (Dec 30), I didn't receive my money in my account. So, I dropped a mail to Customer Support (Feedback), Hoping that they will revert back to me with a quick reply.
On Jan 14, I received a computer-generated mail acknowledging my mail. On same day, I received another mail saying that "Sorry for late reply" and asked for my E-mail and phone no. used on the day of payment. I replied back immediately with the necessary details.
After this, I didn't receive any kind of mail or any type of communication from PVR. There is no Customer care phone number available on their site. After 15 days or so, I lost all my hopes on my 550/-. So I came to a conclusion that When money goes into PVR account, there is no coming back !!! After that day, I never bought a movie ticket online.
But recently, on Mar 1st, They sent a mail stating that my money will be credited back to my account in 7 days. What a relief !!! On Mar 2nd, I received 550/- in my Bank Account. At last, PVR credited the money after 2 months from the day of Bad transaction. Thank God ... At least after 2 Months ... !!!
To my Surprise, Today I received 550/- in my Citi Bank Account. Small story behind this.
On Dec 28th, 2010, I and Chandu were discussing something. It was about some message received from PVR stating that "Use this Coupon code in internet Booking to get extra movie ticket". "How about using it today?". After the discussion, we decided to go for a movie on that evening. "Band Baja Bharat" was the Talk of the Town. So there was a 7.05 p.m show in a PVR theater. Immediately I opened the browser on Chandu's Desktop. Opened PVR site. Went to Payment page. After payment, we didn't get any confirmation screen or any ticket information on mobile. Then I checked my Citi Bank account. The money was debited from the account.
But I was confident that the money will bounce back to the account just like when there is a bad transaction during train ticket booking. So we thought that we can't afford for another bad transaction because as it was month ending, already the residual money in our bank accounts was tending to Zero. But we were stubborn to see the movie. Hurried up to the theater as there wasn't much time for the movie to begin. But when we went to the theater's Kiosk, he said that "We don't accept that Coupon code over the counter. It is for Online Booking." "Shit"
All that Chase was for nothing. We didn't want to spend 300 bucks for each ticket. The DVD will be released in a week or two. However, we went to McDonalds for some snacks and then back to home. All the time, I was confident that my money will be back in my account in a day or two.
Even after 2 days (Dec 30), I didn't receive my money in my account. So, I dropped a mail to Customer Support (Feedback), Hoping that they will revert back to me with a quick reply.
On Jan 14, I received a computer-generated mail acknowledging my mail. On same day, I received another mail saying that "Sorry for late reply" and asked for my E-mail and phone no. used on the day of payment. I replied back immediately with the necessary details.
After this, I didn't receive any kind of mail or any type of communication from PVR. There is no Customer care phone number available on their site. After 15 days or so, I lost all my hopes on my 550/-. So I came to a conclusion that When money goes into PVR account, there is no coming back !!! After that day, I never bought a movie ticket online.
But recently, on Mar 1st, They sent a mail stating that my money will be credited back to my account in 7 days. What a relief !!! On Mar 2nd, I received 550/- in my Bank Account. At last, PVR credited the money after 2 months from the day of Bad transaction. Thank God ... At least after 2 Months ... !!!
When a company deals with end customer, then Customer Care plays a crucial role in their business. PVR needs to understand this. Just being updated with Upcoming movies is not enough ... Be updated by taking feedback from Customers ... !!! Even taking feedback is also not enough, Process and analyze it ... !!!
If it would have been me, i would send the mail twice more times :D
ReplyDeleteBut the good point is that even after saying that they wl send in 7 days , u got the next day :)
But see airtel .. i have mailed them about my problem , they called me many times until i'm not done with my problem :)
thanks for your views katta. i think it's good point that they sent the money next day. But see their reaction time. And they reacted to the bad transaction only after I mailed them about it. It doesn't happen in other sites like irctc. That's what i am saying .
ReplyDeletehey ...
ReplyDeletecan u tell me plz..whr u mailed dem..
there site n staff iz pathetic...
dey debited amount frm ma a/c bt i hv nt received ny booking confirmation...
I mailed the problem to feedback@pvrcinemas.com, also send the mail to pvrsupport@pvrcinemas.com. maybe they will get back soon.
Delete